FAQs

How long is your shipping time?

Orders are processed and shipped directly by our suppliers. We carefully choose our suppliers to avoid order mishaps as much as possible. 

  1. After you place an order, we process it and submit the order request to our suppliers. This usually happens within 24 to 48 hours. Sale items could take a little more time to process due to high demands.
  2. After processing, we will provide you the shipping confirmation with the tracking number. If you don't receive it after 48 hours, you may choose to cancel your order or give us a little more time to coordinate with our suppliers.
  3. Items are normally delivered within 2 to 3 weeks. It may take a little more time depending on different circumstances. If your item did not arrive, please send us a message at Contact Us page.

How much is your shipping cost?

We have a flat rate shipping cost of US$5.00.

How do I check my order status?

After placing an order, you will receive an email with a link to check your order status.

What is your refund policy?

Please visit Refund Policy for details.

What payment methods do you support?

We accept all major credit/debit cards.

How do I track my order?

After your order is successfully processed, you will receive an email containing the tracking information.